Thriving in a digital world: 8 inspiring customer cases

Driving Forward: how D'Ieteren leverages AI for swift car diagnostics

As the importer for all Volkswagen brands in Belgium, D'Ieteren bears the responsibility of ensuring seamless vehicle servicing. Central to this is the support provided to dealerships in navigating complex vehicle diagnostics queries — a task traditionally demanding significant time and labour resources, yet crucial for enhancing customer satisfaction.

In response to this challenge, we have created the Technical Intelligent Assistant (TIA). Leveraging the power of Large Language Model technology, TIA revolutionises the diagnostic process by offering semi-automated and fast car diagnostics. 

Enhancing Workforce Reintegration: prioritising support for individuals who are unfit for work

In a landscape where there is a growing number of individuals receiving replacement income due to long-term illness, it's crucial to recognise the positive impact that work can have on one's health, particularly in the context of recovery.

This project examined three statistical models, designed to support advisory physicians, paramedics, and Return-to-Work coordinators affiliated with health insurance funds in guiding individuals who are unfit for work back into the workforce. These models are designed to strategically prioritise individuals based on their potential for successful reintegration, thereby ensuring that those with the greatest potential receive priority support.

Seamless Travel: unlocking possibilities with the
Q8 app

Q8 has embarked on a transformative journey, shedding its traditional identity as a fuel company to embrace a role as a sustainable mobility provider, attuned to the diverse needs of travelers. At the heart of this transition lies the seamless integration of digital solutions, ensuring enhanced accessibility and enriched user experiences. The recent launch of the Q8 app, crafted by AE Studio, marks a significant milestone in this journey.

With this app, users can effortlessly access loyalty benefits, pinpoint nearby stations or shops, and even conduct fuel payments without leaving their vehicles. Looking forward, the Q8 app is poised to broaden its horizons, offering an expanded range of services encompassing fueling, charging, and shop services.

Boosting application reliability with Service Mesh

Discover how Istio, a service mesh technology, can enhance the resilience of your distributed application landscape against unforeseen external traffic. While Istio is renowed in the cloud world, it often remains a challenge to understand its complexities & implementation. 
Join our talk to unravel these mysteries, gain insights into our collaborative journey with Red Hat and Crelan as we deployed and optimised this service mesh, and discover the valuable lessons learned, including best practices and pitfalls to avoid. 

Implementing a pragmatic data strategy: how to bring data closer to your business

Lecot, a wholesaler for the construction industry was formed in 2008 through a merger of two long-standing companies: Lecot, established in 1888 in Heule, and Raedschelders, founded in 1911 in Maaseik. Its sustained growth is fueled by a strong commitment to digital upgrades, exemplified by its effective ERP system and expansive portfolio of products & services. 
 
Recognising the critical importance of making data from various applications more accessible to help steer business decisions and maintain operational agility, Lecot embarked on a journey. By focusing on concrete use cases, it has initiated the development of a new, advanced data platform, leveraging Microsoft Fabric. With initial use cases already deployed, Lecot is ready to unlock new opportunities for growth through data-driven initiatives.

VDAB's journey towards Customer-Centricity in the public sector

While citizens are often considered 'customers' of public services by default, their experiences are not always prioritised. However, VDAB, in pursuit of its long-term goal of achieving an 80% employment rate in Flanders, recognises the need to engage with new groups of unemployed citizens, many of whom have limited obligations towards VDAB.

Here, customer-centricity is key in persuading them to utilise VDAB services effectively. VDAB stands out as one of the pioneering Belgian public service providers to not only acknowledge this challenge but also do something about it. Join us to discover the journey undertaken by VDAB to enhance customer experience and achieve its ambitious goals.

Why CIAM @ Mediahuis

Discover how our CIAM business unit successfully partnered with Mediahuis and Auth0 in our upcoming event presentation.

In this case study, we'll explore why Auth0 was the perfect choice for this project, thanks to their expertise in managing complex environments, their scalability for parallel onboardings, their proven platform implementation skills, and their robust operational support.

Join us as we reveal the strategies and solutions that drove our success and learn how Auth0’s capabilities played a pivotal role in achieving our goals.

Unlocking Value: migrating 600 million documents from On-Premise to Cloud

In the ever-evolving landscape of Insurtech, agility and scalability are not just advantages; they're necessities for maintaining competitiveness. This presentation offers a deep-dive into the strategic decision-making process behind the task of migrating an impressive 600 million documents from an on-premise solution to the cloud within an Insurtech company.
 
We will explore the business case driving this monumental migration effort. From heightened data security and compliance requirements to the imperative need for enhanced collaboration and accessibility; each aspect underscores the transformative potential of cloud adoption.
 
Furthermore, this talk will delve into the tangible benefits experienced post-migration. Reduced infrastructure costs, streamlined operations, and accelerated innovation are just a few highlights of the newfound agility and efficiency for the organisation. Real-world insights and lessons learned throughout the migration journey will be shared, offering invaluable guidance to organisations navigating similar digital transformations.