Randstad Group 

Adapt

Is what we're doing futureproof?  

‘Striving for perfection’ is one of Randstad Group’s primary values. They don’t claim to achieve perfection, but do aim for this ‘continuous improvement’ mindset. And that ambition certainly rings true for the HR department of this world-renowned group of HR service providers. Randstad Group’s CHRO wanted to set the bar as high as he could: “Our approach to our own HR services must be exemplary”, was the leitmotiv. 

AE was tasked with the mission to build a neutral, external view on the group’s digital HR landscape and to receive recommendations for efficient processes and future-oriented tooling. The ambition was clear: to offer every Randstad Group employee a streamlined end-to-end HR experience. From the onboarding of new colleagues to talent management: all these processes had to go hand in hand with the digital tools that are used.

Enable

Towards an optimal user experience 

Next to a large number of stakeholder interviews, AE organized an employee journey workshop and conducted heuristic usability evaluations for all our digital HR tools. The results enabled Randstad to find out whether their employees’ experience is what it should be and whether their digital HR world is logically structured.

At the end of the audit, AE delivered a clear report with specific conclusions and recommendations to strengthen the full HR capability of Randstad Group and to facilitate their strategic HR projects.