Your Intelligent Virtual Assistant, always ready

Elevate customer experiences and streamline operations with AI-driven virtual assistants.

From chatbots to intelligent virtual assistants

Recognizing that automation goes beyond simple tasks? Explore Intelligent Virtual Assistants (IVAs) to streamline workflows, enhance experiences, and scale operations.

Download our Whitepaper
ebook

AE works with pioneering 
companies & enterprises

Doccle_Wit
Telenet_Wit
Partena_Wit
Brussel_Airport_wit
Fluvius_Wit

Intelligent Virtual Assistants: an ideal front-end for automation

Intelligent Virtual Assistants (IVAs) are AI-powered tools designed to enable seamless and intelligent interactions with customers and employees.

They come in various forms, such as chatbots and voice assistants, leveraging technologies like natural language processing and sentiment analysis to enhance user engagement and deliver exceptional outcomes.

Branding AE-41

Do these challenges sound familiar?

High_turnover

You can’t handle customer inquiries 24/7

You want to reduce response times and help customers 24/7 with consistent and accurate answers.

Data_capabillity

Your information is spread over multiple channels

You quickly want to find information without having to look in all possible channels or locations.

Redo_check

Your employees lose time on repetitive tasks

You want your employees to to spend time on tasks that provide value for your company.

How we help

Our intelligent virtual assistants seamlessly integrate into a larger automation strategy. They will make the life of your employees easier, streamlining complex tasks, and enhance productivity across your organisation.

User_checkbox

Tailored to your business needs

We develop IVAs that fit your specific business processes, whether it's automating customer support, onboarding new employees, or managing internal workflows. 

Integration

Seamless integration with existing systems

Our IVAs integrate effortlessly with your current systems, from CRM platforms to document management systems.

Document_hyperautomation

Powered by the latest AI technologies

Our IVAs handle complex queries, provide accurate information, and personalise interactions. They are familiar with your business protocols and deliver reliable and consistent results.

Scale

Balancing creativity & control

We carefully balance the use of AI to ensure that our IVAs are creative, but also adhere to your established protocols, providing predictable and auditable outcomes.

Expand

Scalability and flexibility

Whether you need a single IVA for a specific task or a suite of virtual assistants across your organisation, we can help. Our IVAs can adapt and expand to meet new challenges.

Diamond

Enhancing human-AI collaboration

Our IVAs are designed to complement human workers, taking over repetitive tasks and allowing your team to focus on strategic, high-value activities. 

Some relevant use cases

User_star

Customer service

IVAs engage directly with customers to handle all types of queries and tickets. They can provide accurate information, facilitate purchases and order returns, make recommendations, answer complex questions, and route customers to human agents.

User_browser

HR & internal communications

An IVA can help applicants and employees in multiple ways. Think about answering applicant questions and accepting applications, onboarding and training of new staff, helping employees find personalized information, etc. 

Euro

Sales

Qualify leads, schedule appointments, and enhance your sales pipeline efficiency. Combine this with AI agents for dynamic decision-making and AI workflow automation for streamlined processes.

What’s in it for you?

No solution offers more tangible benefits than document automation. From empowered employees and increased retention to streamlined efficiency and data-driven decisions.

 

Improved customer experience

Customer service issues can be resolved quickly and with minimum effort from customer service agents and customers themselves.

Reduced costs

You save a huge amount of time and resources by automating repetitive tasks and let our IVA handle them for you.

Increased efficiency

Our IVA unlocks large amounts of data in your organisation and helps people find the right information more quickly and easily, resulting in increased efficiency.

Higher retention

Employees will be able to take on more challenging work and leave the repetitive tasks to the IVA, which results in happier staff and increased retention.

Seamless integration

Deliver a comfortable and seamless extension of your existing IT-environment, minimising resistance and fostering quick adoption. 

Why AE? What makes us different?

Chat_plus

Intelligent use of AI

We use AI to automate your document flows, but we use it wisely. The AI is not in command, you are. It is there to accelerate your automation process.

Reusable_assets

Just enough change

We adapt technology to fit your existing workflows, minimizing disruption and maintaining familiar processes while introducing just enough change to enhance efficiency.

Chip

More than just technology

We operate at the intersection of technology, business, and people, enabling a holistic view of automation and its impact on processes, structures, and employees.

Our technology partners

We’re an independent IT service provider who can work with most platforms, solutions and services. But we do have strong partnerships with some of the biggest names in the business. 

How we work

With over 400 consultants, we have a lot of expertise on offer, spread over many domains.

Chip

App Development

Leave the development of your digital solutions in the capable hands of our digital studio.

Workshop

Digital strategy

Navigate the complexities of the business landscape with insightful guidance to you optimise your digital strategy.

Lightbulb

Inspiration

Fuel your business with creativity and innovation by getting external insights and fresh and inspirational ideas.

Partner

IT Consultancy

Gain strategic insights and lean on the technical expertise of our experts to optimise your technology investments.

Team_extension

IT Team & Extension

Enhance your IT capabilities with a team of our skilled professionals to complement your in-house talent.

Settings

Managed Services

Experience peace of mind while we manage and secure all aspects of your IT infrastructure.

 

Enough about us,
let’s talk about you

Let us know what we can do for you? We are ready to listen to ensure you stay ahead of change!
Jan_1
Jan_1

Jan Moons
Director Hyperautomation

Discover our other solutions

Let us aid you across all these fields

Document_hyperautomation

Automate your workflows with AI

Workflow automation

Use AI and data-driven technologies to automate, manage, and analyse workflows to enhance productivity, reduce errors, and accelerate decision-making.