Enable smooth customer journeys for consumers

Revitalise legacy applications to boost performance, reduce costs, and stay competitive in a rapidly evolving digital landscape.

From login to loyalty

Customer interactions often begin at a simple login box, making it a cornerstone of user experience and brand loyalty. But how can CIAM help with that?

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A customised methodology to streamline customer identity and access management

Digital customer interactions typically start at a login box. And the quality of your registration and login procedures, will greatly influence customer experience and brand loyalty. That’s where CIAM comes in. It combines security compliancy, business objectives and infrastructure scalability.

To find the right balance, we developed our own methodology that helps us deliver a minimum viable product (MVP) of your CIAM solution within 60 days.

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Do these challenges sound familiar?

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Lost revenue as customers drop out during registration

You want to make your registration and onboarding user-friendly and hassle-free.

Login

Login methods for different applications or websites are not unified

You want single sign-on across all your services and/or applications and an integration with social logins.

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Customer data is not qualitative enough for marketing and sales

You want to improve the quality of your customer data and gain valuable insights that help you improve customer experience.

How we help

Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. We have several hands-on services and tools to help us do that.

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AE CIAM

We have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, empowered by Microsoft Entra ID (formerly Azure AD) and Okta.

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Reusable Assets

We have built several reusable components that can help integrate your CIAM solution in your existing landscape, with out of the box dashboarding and monitoring.

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AE CIAM API

We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features. 

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AE CIAM Observability

We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity.

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 AE CIAM Data Export

With our data export functionality, we make it easy to export data in different formats.

What’s in it for you? 

 CIAM can offer very tangible benefits for both business and IT, ranging from improved security and compliance to better customer experiences and more efficient marketing & sales efforts.

Improved customer experience

By offering a smooth login experience, such as single sign-on, you encourage customers to explore more of your (digital) offerings and increase customer checkouts. The end result being increased customer loyalty.

Better data and account security

Our CIAM platform provides security features that safeguard both data and account access. Secure login procedures reassure customers that they are safe using your services.

Higher efficiency for marketing, sales and IT

A well implemented CIAM solution reduces the workload for your IT department and/or helpdesk and delivers more relevant customer data for marketing and sales.

A unified view of individual customers

By connecting data gathered from different digital platforms or applications, you gain a more complete view of the preferences and actions of each individual customer.

Compliance with privacy regulations

Privacy compliance is a critical aspect of any company handling customer data and an essential part of any online business. CIAM solutions can be tailored to meet all regulatory requirements and provide tools for managing a customer’s consent to give them an understanding and control over their consent.

We have done this before

Explore our client success stories as they share their real challenges and the practical solutions we developed together. 

Why AE? What makes us different?

end-to-end

We deliver an end-to-end solution

Doing CIAM right, is going beyond the mere implementation of a solution. It starts with a good strategy and an optimal architecture, and ends with seamless integration qith other applications and support after implementation. We can guide and support you in every step.

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We understand your ‘bigger picture’

A CIAM solution does not stand on its own; it must support your digital strategy and integrate seamlessly with other IT-solutions. We can help identify dependencies and integration points in your broader landscape and offer solutions.

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Post-implementation support

A CIAM project does not end after the implementation of the platform. We can provide monitoring and ongoing support to adapt the platform and processes to evolving business needs, security trends & industry demands.

Fast-track

We fast-track your CIAM solution

We focus on delivering a minimum viable product (MVP) of your CIAM solution within 60 days and ensure a quick and comprehensive support from start to finish. 

Our technology partners

We are an independent services & solutions provider who can work with most technology platforms and solutions. But we do have strong partnerships with some of the biggest names in the business.

How we work

With over 400 consultants, we have a lot of expertise on offer, spread over many domains.

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App Development

Leave the development of your digital solutions in the capable hands of our digital studio.

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Digital strategy

Navigate the complexities of the business landscape with insightful guidance to you optimise your digital strategy.

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Inspiration

Fuel your business with creativity and innovation by getting external insights and fresh and inspirational ideas.

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IT consultancy

Gain strategic insights and lean on the technical expertise of our experts to optimise your technology investments.

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IT Team & Extension

Enhance your IT capabilities with a team of our skilled professionals to complement your in-house talent.

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Managed Services

Experience peace of mind while we manage and secure all aspects of your IT infrastructure.

 

Enough about us,
let’s talk about you

Let us know what we can do for you? We are ready to listen to ensure you stay ahead of change!

 
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Lieven Hermans
Director CIAM

Discover our other solutions

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Streamline customer identity & access management in B2B

CIAM for B2B

The "C" in CIAM stands for customers, but in B2B this means the users are typically employees or subsidiaries. Our CIAM solution is able to handle this extra layer of complexity.