A digital strategy & master plan for BCCA

Challenge

BCCA needed to place customer centricity at the forefront of their transformation while ensuring the reliability and continuity of core IT systems.

Solution

We established a digital office, launched the first phase of a customer portal, and promoted a more digital mindset across the organisation.

The result

BCCA is now equipped with a clear roadmap for digital transformation, enabling enhanced customer experiences, greater operational efficiency, and a stronger position within the digital construction landscape.

Developing a Digital Strategy & Master Plan for
the Belgian Construction Certification Association (BCCA)

The accelerated digitalisation in the construction industry is pushing the Belgian Construction Certification Association (BCCA) to boost its digital transformation and to put customer centricity first. A well-founded business case was built to define a digital strategy and plan.

A focus on customer centricity

Belgian Construction Certification Association (BCCA) is a non-profit organisation that monitors and strengthens the quality and reliability in the construction sector.

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Services include Certification, Technical Approval & Review, Quality Frameworks and Stakeholder Consultation. The accelerated digitalisation in the construction industry is forcing BCCA to boost its digital transformation too, putting customer centricity first.

A business case for transformation value

By first clarifying the transformation objectives and working out a digital strategy and plan, we developed a well-founded business case. The realisation of the business strategy by providing more digital services was the highest priority.

Secondly, ensuring the efficiency and continuity of a number of existing IT applications were also points of attention. We tackled these challenges by setting up a digital office and launching the first phase of the customer portal.

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Next to these challenges, we also focused our attention on building a more digital mindset within the organisation.

 

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