Your Intelligent Virtual Assistant, always ready

Elevate customer experiences and streamline operations with AI-driven virtual assistants.

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How generative AI is redefining process efficiency

Discover Agentic AI, IVA's & similar AI technologies can slash costs, boost agility, and future-proof your operations with real-world case studies and actionable strategies.

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Intelligent Virtual Assistants: an ideal front-end for automation

Intelligent Virtual Assistants (IVAs) are AI-powered tools designed to enable seamless and intelligent interactions with customers and employees.

They come in various forms, such as chatbots and voice assistants, leveraging technologies like natural language processing and sentiment analysis to enhance user engagement and deliver exceptional outcomes.

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Key benefits of using Virtual Assistants

Our Intelligent Virtual Assistants offer several advantages:

Fast-track

Available 24/7

You want to reduce response times and help customers 24/7 with consistent and accurate answers.

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Personalised interactions tailored to your users needs

You quickly want to find information without having to look in all possible channels or locations.

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Quickly find information across multiple channels

Your intelligent virtual assistant unifies data from multiple sources, allowing employees and customers to quickly access what they need on any channel.

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Comprehensive analytics to track and optimise performance

Leverage data-driven intelligence to gain immediate visibility into performance, helping you make faster, more informed decisions.

Our approach

Our proven approach combines a structured implementation methodology with tailored solutions to ensure impactful outcomes for your business. 

Modernisation

Ideate & align

We begin by evaluating your Microsoft Azure infrastructure, assessing its current state and data readiness to ensure a solid foundation. Next, we conduct interviews and interactive workshops to uncover stakeholder needs and pain points. This collaborative approach helps us identify any gaps and opportunities for optimisation. 

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Explore

We help you choose the ideal Intelligent Virtual Assistant solution for your business. For rapid deployment with minimal setup, our Microsoft Copilot out-of-the-box option is perfect. If you need a tailored approach, our Copilot Studio customisation aligns with your unique processes. For complex needs—such as integrating diverse media across multiple platforms—our AE Accelerator Kit offers maximum flexibility and scalability.

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Integrate & scale

We build fully integrated, user-centric solutions underpinned by robust change management practices. To ensure a smooth transition, we offer guided workshops, targeted training sessions, and ongoing support tailored to your needs. Beyond the technical aspects, we prioritise stakeholder education—addressing concerns such as job displacement and user adoption—to foster understanding and minimise resistance. 

Some relevant use cases

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Customer service

IVAs engage directly with customers to handle all types of queries and tickets. They can provide accurate information, facilitate purchases and order returns, make recommendations, answer complex questions, and route customers to human agents. 

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HR & internal communications

An IVA can help applicants and employees in multiple ways. Think about answering applicant questions and accepting applications, onboarding and training of new staff, helping employees find personalized information, etc. 

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Sales

Qualify leads, schedule appointments, and enhance your sales pipeline efficiency. Combine this with AI agents for dynamic decision-making.

Why AE? What makes us different?

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Intelligent use of AI

We use AI to automate your document flows, but we use it wisely. The AI is not in command, you are. It is there to accelerate your automation process.

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Just enough change

We adapt technology to fit your existing workflows, minimizing disruption and maintaining familiar processes while introducing just enough change to enhance efficiency.

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More than just technology

We operate at the intersection of technology, business, and people, enabling a holistic view of automation and its impact on processes, structures, and employees.

Our technology partners

We’re an independent IT service provider who can work with most platforms, solutions and services. But we do have strong partnerships with some of the biggest names in the business. 

How we work

With over 400 consultants, we have a lot of expertise on offer, spread over many domains.

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App Development

Leave the development of your digital solutions in the capable hands of our digital studio.

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Digital strategy

Navigate the complexities of the business landscape with insightful guidance to you optimise your digital strategy.

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Inspiration

Fuel your business with creativity and innovation by getting external insights and fresh and inspirational ideas.

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IT Consultancy

Gain strategic insights and lean on the technical expertise of our experts to optimise your technology investments.

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IT Team & Extension

Enhance your IT capabilities with a team of our skilled professionals to complement your in-house talent.

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Managed Services

Experience peace of mind while we manage and secure all aspects of your IT infrastructure.

 

Enough about us,
let’s talk about you

Have questions or need support? At AE, we are committed to helping you achieve success in the digital landscape.
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Jan Moons
Hyperautomation expert

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