AE - Streamline customer identity management in B2C

Customers drop out during registration, resulting in lost revenue

You want to make your registration and onboarding user-friendly and hassle-free.

Login methods for customers for different applications or websites are not unified

You want single sign-on across all your services and/or applications and an integration with social logins.

Customer data is not qualitative enough, making marketing efforts inefficient

You want to improve the quality of your customer data and gain valuable insights that help you improve customer experience.

Digital customer interactions typically start at a login box. This is not just a security measure, but a crucial first step in customer experience. The quality of your registration and login procedures, will greatly influence user engagement and brand loyalty. Managing this process is what we call Customer Identity & Access Management (CIAM).

CIAM combines security compliancy, business objectives and infrastructure scalability. To find the right balance between business, IT and compliancy, we developed a methodology for CIAM.

AE CIAM

Over the last years, we have developed our own assets on top of existing CIAM platforms. AE CIAM is the perfect blend, empowered by Microsoft Entra ID (formerly Azure AD) and Okta. This allows us to deliver you a customised CIAM solution that perfectly fits your needs. AE CIAM comes with a proven project methodology.

Reusable Assets

We have built several reusable components that can help integrate your CIAM solution in your existing landscape faster. We can provide out of the box dashboarding and monitoring features.

AE CIAM API

We can integrate CIAM with government identity services (CSAM) and Itsme®. And with Idence, we bring a kickstarter for your self-service and access delegation features.

AE CIAM Observability

We offer real-time monitoring of your entire solution, providing you with a constant overview of all activity.

AE CIAM Data Export

With our data export functionality, we make it easy to export data in different formats.

Improved customer experience

By offering a smooth login experience, such as single sign-on, you encourage customers to explore more of your (digital) offerings, ultimately increasing your customer checkouts. The end result is a more loyal customer, without extra effort.

Strong(er) security for data and accounts

A CIAM platform provides security features that safeguard both data and account access. Secure login procedures reassure customers that they are safe using your services.

Higher efficiency for IT & Marketing

A well implemented CIAM solution will reduce the workload for your IT department and/or helpdesk and deliver more relevant customer data for the marketing department.

A unified view of individual customers

By connecting data gathered from your different digital platforms or applications, you gain a complete overview of each customer. This provides a full picture of everything a customer has done since their first contact with you.

Compliance with privacy regulations

Privacy compliance is a critical aspect of any company handling customer data and an essential part of any online business. CIAM solutions can be tailored to meet all regulatory requirements and provide tools for managing a customer’s consent to give them an understanding and control over their consent.

We deliver an end-to-end solution

Doing CIAM right, is going beyond the implementation of a CIAM solution. It starts by planning: a good strategy, an optimal architecture, and a seamless integration with other applications. Our multidisciplinary teams can do just that: support you from start to finish.

We understand your ‘bigger picture’

A CIAM solution does not stand on its own; it must support your digital strategy and integrate seamlessly with other IT-solutions. We can help identify dependencies and integration points in your broader landscape and offer solutions.

Post-implementation support

A CIAM project does not end after the implementation of the platform. We can provide monitoring and ongoing support to adapt the platform and processes to evolving business needs, security trends & industry demands.

Streamline your customer identity management in B2C

Enabling customer journeys for consumers in B2C

Does this sound familiar?

Customers drop out during registration, resulting in lost revenue

Login methods for customers for different applications or websites are not unified

Customer data is not qualitative enough, making marketing efforts inefficient

A methodology to streamline your
customer identity management