BCCA

Enable

A business case for transformation value

By first clarifying the transformation objectives and working out a digital strategy and plan, we developed a well-founded business case. The realization of the business strategy by providing more digital services, was the highest priority.

Secondly, ensuring the efficiency and continuity of a number of existing IT applications were also points of attention. We tackled these challenges by setting up of a digital office and the launching the first phase of the customer portal.

Next to these challenges, we also focused our attention on building a more digital mindset
within the organization.